How much is shipping?

Noone wants to pay extra for shipping, so standard UPS shipping is free in the continental U.S.

How long does shipping take?

Standard UPS within the triangle is typically 1-2 days, 4-8 on the east coast and longer for the west coast. We are working on offering expedited shipping across the U.S. for a fee. 

What are order lead times?

Most orders are fulfilled within 1-2 business days, plus delivery.

If I am local, can I pick up or do you drop off?

We do not currently offer pick up service, however, we can deliver to central Durham by request. Please leave a note with location and requested drop date at check out. 

If I ship directly to my recipient, how will they know it's from me?

There is nothing worse than getting a gift and not knowing who it is from. City Box Durham offers complimentary handwritten notes to recipients from the sender if desired. Please leave your short note (1-3 lines) in the checkout comments. In addition, each package contains a packing slip includes To and From addresses and City Box contact info. No price or payment information is included. 

How are vendors selected?

City Box Durham does not just buy from local vendors, we cultivate symbiotic relationships with them. When our vendors are successful, we are successful and vice versa. Each vendor product has been tasted, tested and tried and we agree to reciprocal business practices. City Box Durham strives to purchase from at least 75% women- and minority-owned businesses. 

Are products always the same?

Because we work exclusively with small local vendors and supply chain issues persist, City Box Durham does occasionally run out of certain items and reserves the right to switch out products based on availability. Every effort will be made to inform the buyer of this change. Seasonal items may also appear. 

Why do you do this?

Because we love Durham, believe in local entrepreneurship and want to support our local economy. And because we got tired of running all over town to assemble our own local gift boxes for friends and associates and we knew we could curate the gifts we wanted to receive into a perfect package, better than anyone else!